Our Services
Device Sales & Accessories
- New Devices (Laptops, Desktops, Tablets, Smartphones...)
- Custom PC Builds
- Computer & Gaming Peripherals (Monitors, Keyboards, Mice, Headsets, Webcams)
- Networking Equipment (Routers, Modems, Switches)
- Storage Solutions (External Hard Drives, SSDs, Flash Drives, Memory Cards)
- Software & Licenses (Operating Systems, Security Software, Office Suites)
- Phone & Tablet Accessories (Cases, Screen Protectors, Cables, Chargers)
- Printer Sales & Supplies (Printers, Ink, Toner, Paper)
Repair & Maintenance Services
- PC & Laptop Repairs (Hardware & Software Issues)
- Printer repair, EPSON authorised
- Smartphone & Tablet Repairs (Screen Replacement, Battery Replacement, Charging Issues)
- Water Damage Repair
- Data Recovery & Backup Solutions
- Virus & Malware Removal
- Operating System Installation & Updates
- Hardware Upgrades (RAM, SSD, Graphics Card, Motherboard)
- Keyboard & Touchpad Replacement
- Cooling System Cleaning & Repairs (Overheating Issues)
- Power Supply & Charging Port Repairs
- Gaming Console Repairs (Xbox, PlayStation, Nintendo Switch)
- Soldering & Circuit Board Repairs
Networking & IT Support
- Home & Office Network Setup
- Wi-Fi Optimization & Troubleshooting
- Router & Modem Configuration
- Cloud Storage Setup
- Server Installation & Maintenance
- Business IT Support Contracts
- Email & Domain Setup
- Cybersecurity Solutions (Firewalls, Antivirus, VPN Setup)
Business & Commercial Services
- POS (Point of Sale) System Setup & Support
- VoIP Phone Systems
- Office IT Relocations
- CCTV & Security Camera Installation
- Managed IT Services (MSP)
- Remote IT Support & Monitoring
Wizard House provides a complete range of technology solutions for both homes and businesses in Albany. Our services include custom PC builds, computer and laptop repairs, printer servicing, smartphone and tablet repairs, and gaming console repairs.
We also support businesses with networking solutions, POS system setup, cybersecurity protection, and managed IT services. From hardware upgrades and virus removal to full office IT infrastructure and remote support, our team delivers reliable technology solutions tailored to each customer’s needs.
Whether you need a new computer, device repair, business IT support, or home technology assistance, Wizard House is committed to providing professional service, practical advice, and dependable local support.
You can reach our customer support team by calling (08) 9842 1474, emailing info@wizardhouse.com.au, or visiting our store in Albany. Our team is available during business hours to assist with any questions, repairs, or technical support.
We are committed to providing prompt, reliable service and practical solutions to ensure our customers receive the support they need for their technology.
Returns & Refunds Policy
At Wizard House IT, we want you to be satisfied with your purchase. Our returns and refunds policy complies with the Australian Consumer Law (ACL).
1. Change of Mind
We do not offer refunds for change of mind purchases. However, at our discretion we may offer an exchange or store credit if:
The product is unopened and in resalable condition
The item is returned within 14 days of purchase
Proof of purchase (receipt or invoice) is provided
Note: Items purchased on clearance or marked as “final sale” are not eligible for refund, exchange, or store credit unless they are faulty or not as described.
2. Faulty or Defective Products
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:
Is faulty or defective
Is not as described
Does not perform as expected
If you believe a product is faulty, please contact us as soon as possible and provide:
A description of the issue
Proof of purchase (receipt or invoice)
Photos of the fault if applicable
Our team will assess the issue and provide the appropriate resolution.
3. Repair Services
If a device repaired by Wizard House experiences the same issue again, please contact us within 30 days of the repair.
We will inspect the device and work to resolve the problem promptly.
Please note that repair warranties apply only to the work completed or parts replaced, and not to unrelated faults.
4. Manufacturer Warranties
Many products sold by Wizard House include a manufacturer’s warranty. If a warranty claim is required, we can assist you with the process and liaise with the manufacturer where applicable.
5. Contact Us
If you need assistance with a return, refund, or warranty claim, please contact us:
(08) 9842 1474
Local technology experts you can trust.
Wizard House helps homes and businesses across Albany stay connected, productive, and secure with reliable technology solutions.